Warranty Policy

Thank you for your interest in the EON Technology’s products. all our products are warranted solely to the original purchasers, against defects in materials under normal use or workmanship (consumables, normal tear and wear excluded) for one (1), three (3) or five (5) years after date of purchase from EON Technology, unless otherwise stated.

Terms and conditions

Warranty Start Daterantía

“Start Date” as used in this policy means the date this product is delivered to original purchaser, or in the case of resale by an EON Technology’s authorized distributor, the date not more than ninety (90) days after original delivery of this product by EON Technology.

Hardware

EON Technology warrants that for a period of one (1), three (3) or five (5) years from the Start Date (Different products have different warranty time, please read warranty disclaimer), the EON Technology hardware purchased by customer (“Hardware”) shall be free of defects in material and workmanship under normal authorized use consistent with the product instructions. This product warranty extends only to the original purchaser. In the event that EON Technology receives notice during the warranty period that any Hardware does not conform to its warranty, Customer’s sole and exclusive remedy, and EON Technology sole and exclusive liability, shall be for EON Technology, at its sole option, to either repair or replace the non-conforming Hardware in accordance with this limited warranty. Hardware replaced under the terms of any such warranty may be refurbished or new equipment substituted at the option of EON Technology. EON Technology will use commercially reasonable efforts to ship the replacement Hardware within twenty (20) business days after receipt of the product at an EON Technology Repair Center. Actual delivery times may vary depending on the customer location.

Software

EON Technology warrants that for a period of ninety (90) days from the Start Date, the media, on which the software embedded in the Hardware (“Software”) is recorded, shall be free from defects in material and workmanship under normal authorized use consistent with the product instructions. The sole and exclusive remedy of the customer and the entire liability of EON Technology under this limited warranty shall be the replacement of the media containing the Software. In addition, with respect to Software embedded in EON Technology security products, application acceleration products or certain other Hardware products, as more specifically set forth on https://www.eon-techno.com, for a period of fifteen (15) days from the date a customer receives such Hardware product, EON Technology will provide the customer that purchased such Hardware product access to one (1) download of the most recent commercially-available version of Software that is embedded in such product. Customer may download the Software by going to Software Downloads This right to download extends only to the original purchaser.

Hardware Return Procedures

Any defective item can only be returned if it references a return material authorization (“RMA”) number issued by authorized EON Technology service personnel. To request an RMA number, customer must contact EON Technology Global Support via the online resource available at the URL: https://www.eon-techno.com and initiate an Admin case. TAC will only assist customers with online RMA processing pursuant to the terms of this warranty and will not provide any troubleshooting, configuration or installation assistance. Telephone calls to TAC will not be accepted unless the customer has purchased a valid EON Technology service contract that is in effect as of the time of the call. The RMA number must be included on the outside carton label of the returned item. Transportation costs, if any, incurred in connection with the return of a defective item to EON Technology shall be borne by customer to the in-country location, if available. EON Technology shall pay any transportation costs incurred with the redelivery of a repaired or replaced item. If, however, EON Technology reasonably determines that the item is functional, the customer shall pay any transportation cost. If EON Technology determines, at its sole discretion, that the allegedly defective item is not covered by the terms of the warranty provided hereunder or that a warranty claim is made after the warranty period, the cost of repair by EON Technology, including all shipping expenses, shall be paid by customer.

Disclaimer

EXCEPT AS EXPRESSLY SET FORTH ABOVE, EON TECHNOLOGY MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT, OR WARRANTIES OR OBLIGATIONS ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. FURTHER, EON TECHNOLOGY DOES NOT WARRANT THAT THE SOFTWARE IS ERROR FREE OR THAT BUYER WILL BE ABLE TO OPERATE THE SOFTWARE WITHOUT PROBLEMS OR INTERRUPTION.

Limitation of Liability

IN NO EVENT WILL EON TECHNOLOGY OR ITS AFFILIATES OR SUPPLIERS BE LIABLE FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, LOST PROFITS, OR LOST DATA, OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF EON TECHNOLOGY OR ITS AFFILIATE OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND WHETHER OR NOT ANY REMEDY PROVIDED SHOULD FAIL OF ITS ESSENTIAL PURPOSE. THE TOTAL CUMULATIVE LIABILITY TO CUSTOMER, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT PAID BY CUSTOMER. IN ADDITION, IF EON TECHNOLOGY SHALL NOT BE LIABLE FOR CUSTOMER’S OR ANY THIRD PARTY’S SOFTWARE, FIRMWARE, INFORMATION, OR MEMORY DATA CONTAINED IN, SORTED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO EON TECHNOLOGY, WHETHER UNDER WARRANTY OR NOT.

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